Privacy Policy

Lewano website is owned by 10CR, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Lewano, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Lewano website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Lewano, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via 10crhouse@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to 10crhouse@gmail.com.

Return and Refund Policy

At Growlight.in, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.

Eligibility for Returns:

• Items must be returned within 30 days of receipt.

• Products must be unused, in their original packaging, and in resalable condition.

• Certain items, such as custom orders or special products, may be non-returnable. Please check the product details.

How to Initiate a Return:

1. Contact our customer service team at +91 8866926901 to initiate the return process.

2. Provide your order number and details about the item you wish to return.

3. Our team will guide you through the return process.

Refund Process:

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges:

• If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 30 days of receipt for assistance.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.

For any questions or concerns regarding your order, please don’t hesitate to reach out to us at +91 8866926901.

Thank you for choosing Growlight.in!

Sure! Here are suggested sections for your Shipping and Delivery Policy and Terms and Conditions for growlight.in:

Shipping and Delivery Policy

Processing Time:

• Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods:

• We offer various shipping options, including standard and expedited delivery. Shipping costs will be calculated at checkout based on your location and chosen shipping method.

Delivery Time:

• Delivery times vary depending on the shipping method selected and your location. Generally, standard shipping takes 5-7 business days, while expedited shipping can take 2-3 business days.

Shipping Restrictions:

• Currently, we ship within India. We do not ship to international addresses at this time.

Order Tracking:

• Once your order has shipped, you will receive an email with a tracking number to monitor your shipment’s progress.

Issues with Delivery:

• If your order is delayed, lost, or damaged during transit, please contact our customer service at +91 8866926901. We will work with you and the carrier to resolve the issue.

Terms and Conditions

Introduction:

• Welcome to Growlight.in. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.

Product Information:

• We strive to provide accurate product descriptions and images. However, we do not guarantee that the descriptions are complete or error-free.

Pricing:

• All prices listed on our website are in Indian Rupees (INR) and are subject to change without notice. We reserve the right to correct any pricing errors.

Payment:

• We accept various payment methods, including credit/debit cards, net banking, and UPI. All payments are processed securely.

Intellectual Property:

• All content on Growlight.in, including text, images, and logos, is the property of Growlight.in and is protected by copyright laws. Unauthorized use of any content is prohibited.

Limitation of Liability:

• Growlight.in is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law:

• These terms and conditions are governed by the laws of India. Any disputes will be resolved in the appropriate courts of India.

Modifications:

• We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

Contact Information:

• For any questions or concerns regarding these terms, please contact us at +91 8866926901.

• Address: 14 Nilkanth Cadila road,Ghodasar Ahmedabad Gujarat-380050 India